Customer Wars: Hotel Fights, Disasters & Robberies | Top 12 Moments | A&E

From hotel fights to robberies, disasters, and shocking encounters, these stays spiral out of control. Watch guests and staff clash as vacations turn into chaos, danger, and unforgettable moments.

00:00 - Male Karen complains about hotel reservation
03:25 - In Thailand a group photo turns into a nightmare when a second story hotel balcony collapses.
05:14 - Man Refuses to Leave Hotel Hot Tub
08:46 - At a Columbus Mississippi hotel an employee and a family attempting to check in argue over room availability.
11:59 - Bear Follows Woman in Hotel Parking Lot
14:30 - Police arrest a woman for refusing to leave a hotel room. The woman consistently refuses to leave and the officers patience wears thin.
19:20 - In an Oklahoma hotel - guests and employees seek shelter as a tornado approaches the area.
22:19 - In a hotel lobby a woman tells another guest to leave the premises despite objections from hotel staff. Then spits on her and gets her butt kicked.
23:38 A quick-thinking hotel clerk in Kentucky manages to grab the gun from an armed robber.
25:38 - Woman in bikini attacks man in hotel lobby after he was helped first
27:48 - A couple's dream vacation turns into a nightmare when they discover their hotel room in New York City is infested with bed bugs.
30:03 - In Liverpool England a construction worker demolishes a newly completed hotel lobby over his alleged unpaid wages.

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With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.

A&E leads the cultural conversation through high-quality, thought provoking original programming with a unique point of view. Whether it’s the network’s distinctive brand of award-winning disruptive reality, groundbreaking documentary, or premium scripted drama, A&E’s brave storytelling always makes entertainment an art. Visit us at aetv.com for more info.